Day One Workshops*

Workshop One Title: ISO 15189 for Medical Laboratories

Time: 9:00 am – 12:00 pm

Moderator: Michael Nobel

Learning Objectives:

  1. The history of 15189: why and how it was developed.
  2. The links between 15189 and related standards on safety and risk and Point-of-Care and Deming.
  3. The Quality Core of 15189:
    1. Management Responsibility
    2. Quality and its tools for error awareness and detection:
      • Quality Manager
      • Quality Manual
      • Quality Assessment including:
        • Accreditation, PT, and
        • Document Control and
        • Internal Audit and Indicators
      • Error Remediation and Correction
      • Error Prevention
      • Monitoring for Customer Satisfaction
      • Management Review
  4. Accreditation to 15189 (yes or no or maybe)
  5. The future of 15189
  6. The participation opportunities with 15189
  7. CAP and ISO 15189

Workshop Two Title: Ensuring Sustainability: "How to Succeed in a Time of Transition"

Time: 14:00 pm – 18:00 pm

Moderator: Ronald Williams

Abstract: As the world gets faster and change keeps coming, hospitals, health systems, and laboratories need workplaces where people use their head and heart not just their hands. Laboratories need to be places where workers have a true sense of mission and not just a mission statement; where values are “behaviors in the hall,” not just “words on the wall”.
This workshop will help experienced leaders recharge their leadership battery, refocus on creating more productive work environments, and redirect meaningful attention on the labs greatest resource- its people. The workshop will address many of the challenges that laboratory leaders currently face, ranging from internal challenges such as generational diversity, motivating an aging workforce, dealing with poor performers and succession planning, and external challenges such as dealing with competition from commercial labs, and declining reimbursements. Advanced leaders will develop strategies to help them move from managing in the immediate, to developing an enduring culture that will sustain the laboratory and its employees through the changes ahead.

Learning Objectives:

  1. Understand how to more effectively communicate and motivate the four different generations in the workplace.
  2. Decide and determine what legacy you are leading and leaving in your lab.
  3. Learn how to become a transformational leader that makes a positive impact on the entire organization.

* Workshops are by invitation